Privacy Policy

We collect only the information needed to answer inquiries, book sessions, deliver galleries and products, and run the business.

Hicks Photo LLC operates kellyhicksphoto.com and provides photography services. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices you have. It applies to website visitors, clients, prospective clients, and anyone who contacts us about our services.

Most information comes from you when you contact us or request a session.

We may collect the following categories of personal information:

• Contact information, including name, email address, phone number, mailing address, and communication preferences.
• Booking information, including requested session type, package interest, date preferences, location, group size, message details, event details, and accessibility needs.
• Client content, including photographs, proofs, gallery selections, album notes, print choices, product selections, and image permissions.
• Transaction information, including invoice status, order history, amounts paid, refunds, billing contact details, and limited payment details made available by payment providers.
• Website and device information, including IP address, browser type, device type, pages visited, referring pages, approximate location, and server logs.
• Support information, including questions, complaints, dispute details, rescheduling requests, and records needed to resolve client service issues.

We use personal information to provide services, communicate, process invoices, deliver products, prevent fraud, and meet legal duties.

We use personal information to respond to inquiries, prepare booking summaries, schedule sessions, photograph and edit sessions, deliver galleries and products, send invoices and service messages, process payments and refunds, maintain accounting and tax records, improve the website, protect security, prevent misuse, resolve disputes, enforce our terms, and comply with applicable law.

For privacy laws that require a legal basis, we rely on contract, consent, legitimate interests, and legal obligations.

Where a legal basis is required, we process information based on contractual necessity for requested services, consent for optional image publication or optional cookies, legitimate interests in running and protecting the business, and legal obligations for tax, accounting, payment, dispute, and compliance records.

We do not sell personal information. We share it only with service providers, legal authorities when required, and parties needed to complete your order.

We may share information with providers that help with hosting, email, scheduling, invoicing, payment processing, gallery delivery, print production, album production, storage, analytics, security, accounting, shipping, and client support. We may also share information with professional advisors, authorities when required by law, and a successor business if Hicks Photo LLC is involved in a merger, acquisition, reorganization, financing, or sale of assets.

Card details are handled by secure payment providers. We do not store full card numbers on our website servers.

Invoices, refunds, session fees, product payments, and related transactions may be handled through secure third-party payment providers. Hicks Photo LLC does not store full payment card numbers, card security codes, or bank login credentials on the website. Payment providers may process payment data under their own security and privacy terms and share limited transaction details with us so we can confirm payment, issue refunds, respond to disputes, and keep required records.

Necessary technologies stay on. Functional, Analytics, and Marketing technologies are controlled through Cookie Settings where required.

Our website may use cookies, pixels, local storage, server logs, and similar technologies to operate the site, remember preferences, protect against abuse, understand performance, and improve content.

• Necessary technologies support core site operation, security, form handling, consent storage, invoicing, and fraud prevention.
• Functional technologies support requested features such as support tools, preference storage, accessibility choices, and error diagnostics.
• Analytics technologies help measure traffic and site performance.
• Marketing technologies support ad measurement, retargeting, conversion reporting, and optional third-party review or testimonial widgets.
• If your browser sends a Global Privacy Control signal, Marketing technologies are disabled for that browser.
• You can open Cookie Settings or Your Privacy Choices from the footer to change optional categories.

We keep records only as long as reasonably needed for services, business records, taxes, disputes, and client support.

We keep personal information for as long as reasonably necessary for the purpose collected, unless a longer period is required or allowed by law.

• Inquiry records are usually kept for up to 24 months after the last communication unless they become client records.
• Booking, invoice, payment, tax, and accounting records are usually kept for up to 7 years.
• Delivered galleries, edited files, and ordering records are kept for a commercially reasonable period for client service, archival, backup, and dispute purposes.
• Website logs are kept for a limited period needed for security, analytics, debugging, and fraud prevention.
• Consent records, including anonymous consent IDs, category choices, policy version, region signals, and privacy-choice events, are usually kept for up to 3 years unless a longer period is needed for legal compliance or dispute handling.
• Image publication permissions are kept until withdrawn or until the relevant images are no longer in active use.

We use reasonable safeguards, but no website or online service can be guaranteed completely secure.

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information. These measures may include HTTPS, access controls, limited staff access, secure third-party service providers, account authentication, backups, logging, and review of unusual activity. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Depending on where you live, you may be able to access, correct, delete, restrict, object to, or receive a copy of your information.

Depending on your location, you may have rights to request access to personal information, correction of inaccurate information, deletion of certain information, restriction or objection to processing, portability of information, withdrawal of consent, and appeal of certain privacy decisions. To make a request, contact us using the details below. We may need to verify your identity before responding.

California residents may use Your Privacy Choices or a Global Privacy Control signal to opt out of sale, sharing, or targeted advertising where those laws apply.

California residents may have rights to know, access, correct, delete, and receive information about categories of personal information collected, sources, purposes, recipients, and retention. Hicks Photo LLC does not sell personal information for money. If advertising or marketing tools are enabled and are considered sharing, sale, or targeted advertising under applicable law, you can turn Marketing off through Your Privacy Choices or by using a browser that sends a Global Privacy Control signal. We do not knowingly use or disclose sensitive personal information for purposes that require a right to limit use under California law.

Our services are booked by adults. We do not knowingly collect website information directly from children under 13.

Our website and booking process are intended for adults. Family, newborn, senior, and child portrait sessions must be requested and managed by a parent, guardian, or authorized adult. We do not knowingly collect personal information directly from children under 13 through the website.

Information may be processed in the United States and other places where our service providers operate.

Hicks Photo LLC is based in the United States. If you access the website from outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. Those countries may have different privacy laws than your location.

We may update this policy and will change the date when we do.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date. If a change is material, we may provide additional notice when reasonable.